6kbd Privacy Policy & Data Protection

1 Introduction & Purpose

6kbd (hereinafter referred to as "we", "our", or "the platform") provides a mobile-first online gaming experience for users in Bangladesh. We firmly believe that fully protecting the privacy of your personal information is our ethical responsibility.

This privacy policy explains what types of information 6kbd collects, why it is collected, how it is used, how long it is stored, and what measures are taken to protect your information. By using our website and services, you are considered to have agreed to this policy.

This policy applies to all 6kbd services, websites, and associated platforms. A minimum age of 21 is a prerequisite for using our services.

2.1 Registration & Identity Information

When you open an account at 6kbd, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial & Payment Information

To process transactions, we collect relevant details from your bKash, Nagad, Rocket, or bank account. However, we never store your full payment PIN or banking password. Only transaction records and partial account details are stored securely.

• Mobile banking number (bKash, Nagad, Rocket)
• Partial bank account details (for bank transfers)
• Deposit and withdrawal history
• Bonus and promotional benefit usage records

2.3 Technical & Usage Information

When you use our platform, some technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login time and session information
• Gameplay history and preference patterns
• Browsing information collected via cookies and similar tracking technologies

2.4 Communication & Support Information

When you contact us via live chat or email, we store the details of that conversation. This helps us improve our service quality and assist you in the future.

A Account Management & Service Delivery

Your information is essential for creating, managing, and keeping your account secure. Your information is used for every action on 6kbd — logging in, checking your balance, playing games, and making deposits or withdrawals.

B Identity Verification & Fraud Prevention

We verify your identity to ensure account security and prevent fraudulent activity. This is for your own protection — so that no one can access your account without authorization.

C Financial Transaction Processing

Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. Every transaction is completed through secure SSL encryption.

D Customer Support

Your account and transaction information is used to resolve your issues quickly through 24/7 live chat and email support. Our support team is ready to help you in both Bengali and English.

E Platform Improvement

We analyze user experiences to improve our game selection, interface, and overall service quality. Personal information is never publicly used in this analysis.

F Responsible Gaming

By monitoring gaming behavior patterns, we identify potentially risky gaming patterns and provide assistance when needed. This is entirely for your well-being.

We Never Sell Your Information

6kbd does not sell, rent, or transfer your personal information to third parties for any commercial purpose. This is a core principle we never violate under any circumstances.

Limited Third-Party Disclosure Cases

In the following limited circumstances, some information may be shared with trusted third parties:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and associated banks.
• Game providers: Minimal gameplay-related information with providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming.
• Technology service providers: Cloud hosting and security providers for the safe operation of the site, who are contractually bound to uphold our privacy standards.
• Legal obligations: In response to a court order or a legitimate request from a relevant authority.

In any of the above cases, only the minimum information strictly necessary for the specific purpose is shared.

What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. 6kbd uses cookies to keep your session active, remember your preferences, and analyze site performance.

• Essential cookies: For the site's basic functions, login sessions, and security.
• Functional cookies: To remember your language preference and account settings.
• Analytics cookies: To understand site usage patterns — this information is always kept anonymous.

You can control or disable cookies through your browser settings. Keep in mind that disabling essential cookies may cause some site features to not work properly.

How Long Is Information Kept

Your information is stored for as long as your account is active. Even after an account is closed, some information may be retained for a specified period for the following reasons:

• To fulfill legal or regulatory requirements
• For dispute resolution or claims processing
• To assist in fraud investigations
• Due to obligations to maintain records of financial transactions

After the above purposes have been fulfilled, your information is securely deleted or anonymized.

Right to Access Information

Upon your request, 6kbd can provide a summary of the information stored in your account. To make this request, contact our support team.

Right to Correct Information

If your account contains incorrect or outdated information, you can correct it. General information can be updated from account settings; our support team will assist with more complex changes.

Account Closure & Data Deletion Request

You may request to close your account. Information outside the scope of legal obligations will be deleted within a set timeframe. Please note that account deletion may not be possible before any pending withdrawals or disputes are resolved.

Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications (such as bonus offers or updates), you can stop them at any time by notifying our support team. However, essential messages related to account security and transactions will always be sent.

Restriction for Those Under 21

6kbd is for individuals aged 21 and above only. We do not intentionally collect or store information from anyone under the age of 21. If the information of a minor is found in our database, it will be immediately deleted and the associated account will be closed.

If you believe someone close to you is using 6kbd while under the age of 21, please contact us.

How Changes Will Be Communicated

6kbd may review and update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By publishing a new version on this page
• By sending a notification to your registered email
• By showing a notification at the time of login

If you continue to use 6kbd after any changes, it will be assumed that you have agreed to the new policy. We therefore recommend visiting this page regularly.

Complaint Filing Process

If you have any complaints or concerns regarding data protection, please contact us directly. We take every complaint seriously and do our best to resolve it as quickly as possible.

• Live chat: Contact us instantly through the website's live chat — 24 hours a day, 7 days a week.
• Email: [email protected] — write in Bengali or English.

Please describe your complaint in detail so we can respond quickly and accurately. Keep the reference number for your complaint.